CRM Executive APPLY NOW

Brixworth, Northampton
Digital
28000 - 34000 gbp / year
Fri, Nov 26, 2021
Full time

ABOUT BAMBINO MIO

Bambino Mio is an international brand leader in the reusable nappy industry. Working within the baby and children’s products space, the company manufactures a range of eco-friendly products from baby to toddler. This purpose-driven brand has seen rapid YoY growth and is making significant investments as a fast-growing SME business. Bambino Mio has a dynamic team selling across multiple channels and multiple worldwide markets. From humble beginnings as a small business set up in the English countryside. Bambino Mio now sell their multi award-winning products to parents worldwide.

These awards include 100 product and business awards, including the prestigious International Trade Award in the Queen’s Awards for Enterprise 2020, celebrating the success of innovative businesses with outstanding achievements. During 2020, Bambino Mio also secured a spot on the highly respected Sunday Times Fast Track 100 league table, championing Bambino Mio as one of Britain’s top 100 fastest growing businesses due to consistent positive international performance and significant YoY growth. Even The Financial Times has recognised Bambino Mio as one of Europe’s Fastest Growing Companies, ranking the British baby brand in the reputable FT1000 list in 2019.

ROLE OVERVIEW

Working closely with the wider Digital and Marketing teams, this role is responsible for the effective delivery of our CRM strategy supporting key metrics such as growth of our databases and revenue generation on our websites. This role will allow us to send more targeted and frequent communications to our customers across multiple touch points and languages. The role will report to the CRM Manager. 

BAMBINO MIO VALUES

  • Purpose Driven
  • Responsible
  • Authentic

KEY RESPONSIBILITIES

• Support the operational delivery of email marketing campaigns (and potentially other channels) to ensure they deliver the performance metrics and ROI.

• Work closely with the CRM Manager to devise an appropriate retention strategy and look at opportunities to send more triggered and automated emails at key parts of the customer journey.

• Brief marketing and creative teams on the content need for email, ensuring this is on brand and commercial.

• Copywrite & proofread email content.

• Design email marketing campaigns across key global markets - knowledge of HTML and Adobe suite (InDesign, Photoshop and Acrobat) are desired.

• Use Ometria, our Email Service Provider, to deliver and report on campaigns. Using data to inform future decisions and planning.

• Produce post-campaign analysis – monitoring and reporting on campaign results and making recommendations to improve campaign effectiveness

• Monitor competitor email activity.

• Ensure all campaigns comply with industry best practice.

• Ensure data is managed and processed in line with GDPR and other data protection policies.

•Suggest opportunities to nurture new channels, grow the database size and deliver incremental revenue to the business.

PROFESSIONAL SKILLS

• A minimum of 1-3 years’ experience in an email marketing role.

• Previous experience in managing multiple large-scale email marketing campaigns.

• Experience in building automated, lifecycle/customer journey email communications.

• Process driven with the highest levels of attention to detail.

• Comfortable with large volumes of data and the ability to use Excel to manipulate and report on performance.

• Ability to work under pressure and thrive in a fast-paced, changing environment.

• Strong stakeholder management skills and the ability to work collaboratively across a large digital and marketing team.

• Understanding of data segmentation.

• Knowledge of GDPR and data governance.

• Experienced user of Ometria or similar CRM system.

• Ability to work proactively on own initiative and able to work as part of a team.

• Confident user of HTML, CSS, InDesign & Photoshop.

DOCUMENTATION

You will be required to provide documentary evidence of your right to work in the UK

2021-11-26|||Brixworth, Northampton|||Digital||||||bIfqx.bzRas5HhPV|||FULL_TIME|||GBP|||YEAR|||range||||||28000|||34000|||true

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Bambino Mio Ltd

12 Staveley Way,

Brixworth,

Northampton

NN6 9EU

UK